📄 Refund Policy – LUX IPTV LIVE

Thank you for choosing LUX IPTV LIVE.

We value your satisfaction and strive to provide the highest quality IPTV service possible. Please read this Refund Policy carefully before making your purchase.

🔁 Refund Eligibility

Due to the nature of digital services, refunds are available only under the following circumstances:

⚠️ The IPTV service does not work after activation, and our technical team is unable to resolve the issue within 48 hours.
🛑 You accidentally completed a duplicate purchase (double payment).
❌ You contacted our support team within 24 hours of purchase and your subscription had not yet been activated.

❌ Non-Refundable Situations

Refunds will not be issued in the following situations:

Your issue is caused by your internet connection or an unsupported device.
You changed your mind after the subscription was activated.
You did not follow the installation or setup instructions correctly.
You failed to provide the required MAC address, device information, or activation details.
More than 30 days have passed since your subscription was activated.

🕒 Refund Processing Time

If your refund request meets our eligibility requirements, your refund will be processed within 3 to 7 business days using your original payment method.

📞 Contact Us

If you believe you qualify for a refund, please contact our support team and provide the following information:

✔️ Your Order ID
✔️ The email address or WhatsApp number used during your purchase
✔️ A brief explanation of the issue

👉 Our support team is available 24/7. Please visit our Contact Us page to reach us through WhatsApp or Telegram.

Fraud & Abuse

LUX IPTV LIVE reserves the right to deny any refund request if fraudulent activity, abuse of our services, or violation of our Terms of Service is suspected.

Thank you for your understanding and for choosing LUX IPTV LIVE. We appreciate your trust and remain committed to providing you with the best IPTV experience possible.

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